FAQs / Help
After your online purchase you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket. You may also screenshot the ticket on your phone or print it out to show the ticket office on arrival.
Noah’s Ark Zoo Farm operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date they are booked and cannot be transferred to another date. We cannot refund tickets for the reason of adverse weather conditions. Refunds will only be considered in exceptional circumstances and at the discretion of the director.
We are able to refund any Keeper Experiences sold online or by phone up to 14 days after purchase, so long as the experience has not taken place. After this time unfortunately we are unable to offer refunds except in exceptional circumstances to be determined by our management staff.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, a screenshot on your phone is fine or simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – you can take a screenshot on your phone or simply make a note of the Booking Reference Number and take it with you.
Whilst we are working on access for all the zoo is built on a working farm and so the site is quite hilly in places. The zoo is mostly wheelchair accessible and we can offer free wheelchairs for hire when booked in advance. We can also offer mobility scooters for a £10 hire charge when booked in advance curtesy of Bristol’s Mobility Centre.
Due to covid19 restrictions all tickets must be purchased in advance online or over the phone on 01275 852606!
If you have any further questions please call us in the office on 01275 852606 or email us on firstname.lastname@example.org.
Are Indoor areas closed?
Yes, as the zoo is in a Tier 3 location, all indoor areas including animal houses are closed.
I live outside North Somerst, can I visit?
Current government guidance states that as we are situated in Tier 3, that you are advised not to travel outside of your area other than for work, education or an emergency situation.
Is the Cafe open?
Our cafe will be operating as a takeway only with social distancing measures in place. Facemasks must be worn when ordering from the Cafe.
Is the Gift Shop open?
Yes, our gift shop will be open. Social distancing measures are in place and facemasks must be worn by all visitors over 11 unless they are medically exempt.
Are play areas open?
The majority of our outdoor play areas are open, all indoor play remains closed.
Is the Walkthrough Aviary Open?
Due to European Avian Influenza (bird flu) our walk through aviary is closed until further notice. We will also not be selling bird food at this time. We will still be selling animal food.
Will the Farm Shop be open?
Yes, our Farm Shop is open 7 days a week 9am to 5.00pm selling a range of local produce, products cooked by our chefs and take away coffee. We will also be selling Christmas hampers, wreaths and trees. Your safety is our priority so the zoo and farm shop hold the Visit England Good to Go award as well as being AA accredited.
What will happen to my membership?
As before, we will extend all memberships for the duration of the 2nd closure.
My membership expired during the 2nd lockdown
Your membership will be extended for duration of the 2nd closure. Please contact the office to renew your membership.
Can I start a new membership from January?
Yes, you can choose what date to start your membership.
My tickets were booked for dates in the 2nd closure
If you have tickets booked for when we were closed, you can call us on 01275 852 606 to rebook these for a date that suits you in December. If you would like to come at a later date in 2021, we will hold those tickets for you for a year.
I would like to visit in January, but tickets are not available
We will be releasing tickets for January at a later date.
I have an animal experience booked in December, what happens?
Unfortunately, we will have to postpone any Animal Encounters or Experiences at the current time. We will honour these bookings and extend the validity by the time we were closed. We will contact you when we are open and able to deliver these animal experiences.
I have received gift tickets that expire during the lockdown, what happens to these?
Your tickets will be extended by the duration of the lockdown. Please contact the office to book in your day and time slot.
How can I help Noah’s Ark at this time?
We are continuing to sell our Animal Adoptions which helps us to feed and care for the animals and will extend the duration of the time that your name appears at the enclosure. In addition, you can donate to our Animal Support Fund.
Are you selling Keeper Experiences?
We are selling a limited number of Keeper Experiences for our Elephants, Big Zoo and Junior Keeper Experiences. These can be purchased from our website.
Can I buy tickets to the Zoo for January?
We have not yet released ticket sales for January. Please keep an eye on our social media for updates
I won a ticket and it’s run out.
All tickets will be extended by the duration that the zoo is closed.
Are the animals safe?
Our Keepers have been working during the lockdown to ensure the highest standard of animal welfare and all our animals are safe and well looked after.
Work Experience and Volunteering
Our work experience and volunteering programmes have been suspended until further notice.