FAQs / Help
After your online purchase you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket. You may also screenshot the ticket on your phone or print it out to show the ticket office on arrival.
Noah’s Ark Zoo Farm operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. We cannot refund tickets for the reason of adverse weather conditions. Refunds and ticket date moving will only be considered in exceptional circumstances and at the discretion of the director.
We are able to refund any Keeper Experiences sold online or by phone up to 14 days after purchase, so long as the experience has not taken place. After this time unfortunately we are unable to offer refunds except in exceptional circumstances to be determined by our management staff.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, a screenshot on your phone is fine or simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – you can take a screenshot on your phone or simply make a note of the Booking Reference Number and take it with you.
Whilst we are working on access for all the zoo is built on a working farm and so the site is quite hilly in places. The zoo is mostly wheelchair accessible and we can offer free wheelchairs for hire when booked in advance. We can also offer mobility scooters for a £10 hire charge when booked in advance curtesy of Bristol’s Mobility Centre.
We ask that tickets are purchased in advance online or over the phone on 01275 852606.
If you have any further questions please call us on 01275 852606 or email info@noahsarkzoofarm.co.uk.
- Masks are encouraged in enclosed areas
- Timed entry slots, ticket booking & capped daily visitor numbers
- Plentry of handwashing facilities & hand sanitiser stations
- Screens between staff & visitors
- We ask that guests still maintain social distancing
Do I need to purchase tickets before my visit?
Yes, we are asking all visitors to book their tickets before they visit.
What areas are open?
We have now opened most of our areas at the zoo including: Our Indoor Play area, Our Elephant, Reptile, Rhino & Animal Village houses, Mini Maze and The Farm Shop.
Unfortunately, our Giraffe house is closed for essential maintainence. You can still see our Giraffe from the outside of the house when it's warmer weather.
Due to a risk of avian flu throughout the UK, the chicken and duck walkthrough is temporarily closed to protect our birds.
Food at the Zoo
The Food Barn, our main cafe facility, and our seasonal food kiosks are open for food and drinks. Our indoor picnic areas are open and we do have undercover outdoor areas.
Animal Experiences
We are not currently selling any new animal experiences (except Giant Tortoise Encounters) due to a backlog of postponed experiences. Please keep an eye on updates for when this might change. For existing puchases, we have extended all experiences to ensure that you will not miss out.
What about Animal Talks?
Our animal talks have resumed. Please see our what's on page for more information.
How will Noah’s Ark Zoo Farm make my day safe?
- The safety of staff, visitors and animals is our top priority and we continue to provide Covid-19 secure measures across the zoo.
- Daily timed entry slots & ticket booking
- Plenty of hand washing facilities & hand sanitiser stations
- An increased cleaning schedule throughout the day, across the zoo
- Protective screens installed at the ticket office, gift shop & catering outlets
*Please do not arrive before your time slot but you can arrive after your time slot within reason.
If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please do not visit Noah’s Ark Zoo Farm, stay at home, and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.
Covid-19 Risk Assessment - Dec 2021
What if we have tickets and get Covid-19 symptoms?
If you have booked a visit with us and one of your party are experiencing Covid-19 symptoms please do call us on 01275 852606 and we can reschedule your visit
Has my membership been extended with lockdowns?
Any memberships that were affected by previous lockdowns have been automatically extended by up to 4 months depending on expiry dates.
I have won or received gift tickets affected by lockdowns, what happens to these?
Your gift tickets will be extended by the number of days the zoo was closed for during the validity of the tickets. You do not need to book a day or time slot with gift tickets. However, any members of your party that are not covered by the gift tickets will need to book online.
How can I help Noah’s Ark at this time?
The easiest way to support the zoo and the care of our animals is to book a visit to the zoo or purchase one of our several gift and membership options.
Work Experience and Volunteering
Our work experience and volunteering programmes have been suspended until further notice. Please keep an eye on our website for an update on when this might change.
Our payments are processed using : Sage Pay
