FAQs / Help
After your online purchase you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket. You may also screenshot the ticket on your phone or print it out to show the ticket office on arrival.
Noah’s Ark Zoo Farm operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date they are booked and cannot be transferred to another date. We cannot refund tickets for the reason of adverse weather conditions. Refunds will only be considered in exceptional circumstances and at the discretion of the director.
We are able to refund any Keeper Experiences sold online or by phone up to 14 days after purchase, so long as the experience has not taken place. After this time unfortunately we are unable to offer refunds except in exceptional circumstances to be determined by our management staff.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, a screenshot on your phone is fine or simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – you can take a screenshot on your phone or simply make a note of the Booking Reference Number and take it with you.
Whilst we are working on access for all the zoo is built on a working farm and so the site is quite hilly in places. The zoo is mostly wheelchair accessible and we can offer free wheelchairs for hire when booked in advance. We can also offer mobility scooters for a £10 hire charge when booked in advance curtesy of Bristol’s Mobility Centre.
Due to covid19 restrictions all tickets must be purchased in advance online or over the phone on 01275 852606!
If you have any further questions please call us in the office on 01275 852606 or email us on firstname.lastname@example.org.
Is the Zoo Closed?
Following the announcement from the Government On Saturday 31st October, we are sorry to say that we will be closed from 5pm Wednesday 4th November until further notice. Our farm shop will remain open 10am-5:30pm.
Please be assured that our animals will continue to be cared for by our amazing team of dedicated keepers during this closure.
We will ensure we post some animal pictures and updates throughout this national lockdown- but for specific information on Memberships, Day Tickets, Experiences, Christmas Gifts and more please visit our website:
Thank you for your support, understanding and patience during this extremely challenging time.
We’ll see you soon!
Is it safe to visit?
The health and safety of our visitors, staff and animals is always our highest priority. The Government has announced that zoos could re-open from the 15th June 2020. Please read the steps we have taken to ensure your safety above. We have also limited the amount of people who can buy tickets each day to ensure that there is plenty of space for social distancing on our 100-acre-site.
We are both Visit England Good to Go certified and AA certified.
What guidelines are you following?
We are following Government Guidelines, working with local authorities and using the advice given from BIAZA and NFAN.
What measures have been put in place to ensure visitor safety.
We have limited the amount of spaces available on site as well as using timed entry to reduce the risk of crowds at the ticket office.
We have also increased our hand washing facilities on site and toilets as well as adding antibacterial gel stations around the site.
All our indoor enclosures are closed, including soft play, outdoor play is also closed, and food is available from kiosks and will be takeaway only.
Will we have to queue?
Yes, we have added signs have created easier lanes to encourage social distancing whilst queueing.
Where can I eat?
All our food outlets will be open and doing takeaway food only. We also have picnic benches and places to sit and eat outside.
What is available on site
All our amazing animals will be lazy around enjoying people watching as well as our bird of prey flying display which will take place twice a day on Rhino Hill. Our Elephant Talk, Big Cat Talk will also take place outside as we have the space to spread out, all other talks have been cancelled to help with crowd control.
Are the animals safe?
Our Keepers have been working during lockdown to ensure the highest standard of animal welfare and all our animals are safe and well looked after.
Should I wear a face mask?
It is not compulsory to wear a face mask on site, but if it makes you more comfortable, than absolutely. Our staff will be making this decision too.
Is safe parking available?
We have ample parking here at the zoo for free including disabled parking near the front entrance.
Are mobility scooters/wheelchairs available?
Yes, we will have both available and they will be cleaned in between customers.
Will animal food be available to feed?
We will not be selling animal food on site as we would like to keep a distance between the public and all the advice is currently saying not to.
How do I book?
To book tickets, please go to our website (link) and purchase however many tickets you require. We are not selling family tickets as we need to keep things as simple as possible for keeping an eye on capacity.
If you are a member, you MUST book a member’s ticket and use your code to make it free of charge.
What if I have a gift ticket?
If you have a gift ticket or a day ticket from an adoption etc, please call the office and we can book you a space.
I won a ticket and it’s run out.
All tickets will be extended by 90 days as this how long we have been closed.
My membership expired during lockdown, will it be extended?
All memberships will be extended by 90 days meaning you will gain back the days before your expiry.
I have a Keeper Experiences/Encounters, can I book it in?
Currently, we are unable to book in Keeper Experiences and Encounters as we need to look at these to make sure they are as safe as possible. Please bear with us, we are working hard to get there.
I’m vulnerable, is there a time I can come?
If you are vulnerable or shielding someone who is, we recommend following your doctors and government guidelines, which currently state to stay home. We would love to have you on site when it is safe for you.
I’m from wales and we will still be locked down, and we have tickets due to run out.
We will extend your tickets the amount of time we have been closed, from the time that lockdown is lifted in Wales and Scotland.
I’ve made a purchase from you during this time, when can I expect to receive it?
We will process all orders as soon as we can bring staff back from furlough. Please bear with us and thank you for your patience.
Our volunteer co-ordinator will be in touch with our volunteers to get them back on site as soon as it is safe.