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FAQs / Help

How do I use my DigiTicket?

After your online purchase you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the attraction in place of a ticket. You may also screenshot the ticket on your phone or print it out to show the ticket office on arrival.

Do you issue refunds?

Noah’s Ark Zoo Farm operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date they are booked and cannot be transferred to another date. We cannot refund tickets for the reason of adverse weather conditions. Refunds will only be considered in exceptional circumstances and at the discretion of the director.

We are able to refund any Keeper Experiences sold online or by phone up to 14 days after purchase, so long as the experience has not taken place. After this time unfortunately we are unable to offer refunds except in exceptional circumstances to be determined by our management staff.


What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, a screenshot on your phone is fine or simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – you can take a screenshot on your phone or simply make a note of the Booking Reference Number and take it with you.

Is there wheelchair access?

Whilst we are working on access for all the zoo is built on a working farm and so the site is quite hilly in places. The zoo is mostly wheelchair accessible and we can offer free wheelchairs for hire when booked in advance. We can also offer mobility scooters for a £10 hire charge when booked in advance curtesy of Bristol’s Mobility Centre.

Can I purchase a ticket in-store or on the day.

Yes visitors are able to purchase tickets at the ticket office. Please note however walkup prices differ from the online prices.

How can I get in contact with you?

If you have any further questions please call us in the office on 01275 852606 or email us on info@noahsarkzoofarm.co.uk.